Corsair Rebate Center

Rebate Frequently Asked Questions
  1. Can't find your rebate?
  2. Help, I lost my receipt! Now how do I get my rebate?
  3. If I’m asked to send the original "UPC", what does that mean?
  4. I forgot to send in for my rebate and now it has expired. If I send it in late, will I be able to get my rebate?
  5. How do I check the status of my rebate?
  6. I purchased the product that I am submitting a rebate for online and did not receive a receipt. Can I still receive a rebate?
  7. I checked the status of my rebate and it states that my submission is invalid. What do I need to do to receive my rebate?
  8. How long do I have to resubmit my rebate?
  9. If I complete the online submission, why do I still have to mail in the form and required information?
  10. I bought more than one of the same product that a rebate was offered on. Can I submit for more than one rebate?
  11. The product that I purchased has two rebates. The Manufacturer offers one and one is offered by the store at which I bought the product. May I submit copies of the receipt and UPC code?
  12. Why does it take up to 8 weeks to process rebates?
  13. How do I return a product after I submitted for a rebate?
  14. How do I request a Return Material Authorization number (RMA#)?

Can't find your rebate?
If your offer just started today, please check back in 24 hours and enter the offer number again.
Please check the “postmark by” date on your rebate form. If that date has already passed, that rebate is ineligible for submission based on the terms of the promotion. Please always keep track of key dates and terms to ensure the availability of your rebates in the future.

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Help, I lost my receipt! Now how do I get my rebate?
Not to worry. We‘ve come a long way from the days of handwritten receipts and carbon copies! Most stores can reprint you a receipt, especially if you paid with a credit card and know the exact date of your purchase.

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If I’m asked to send the original "UPC", what does that mean?
This means you need to send the product bar code, usually found on the bottom of the box or inside flap of the box consisting of 12 numbers. But some boxes may have several different looking bar codes, and it can get confusing! If you are unsure, ask someone at the point of purchase or call the customer service number on your rebate form.


upc

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I forgot to send in for my rebate and now it has expired. If I send it in late, will I be able to get my rebate?
Promotions such as rebates are carefully planned for very specific timeframes. If the postmark date has passed for your rebate, unfortunately you will not qualify. Please be sure to send in for your rebate right away in the future.

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How do I check on the status of my rebate?
Checking the status of your rebate is easy. You can check the status of your rebates by simply clicking on "Track Your Rebate" and completing the requested information. If you prefer to call to get the status of your rebate, you may utilize our automated voice response service to quickly get the status of your submission. The utilize this service, simply dial the toll-free number provided on your rebate form.

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I purchased the product that I am submitting a rebate for online and did not receive a receipt. Can I still receive a rebate?
Qualifying purchases made online should have been accompanied by a packing slip. For these purchases, the packing slip may be used as the receipt.

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I checked the status of my rebate and it states that my submission is invalid. What do I need to do to receive my rebate?
If you are invalid due to missing information such as original UPC or other proof of purchase, you may submit the missing information to:

Corsair Rebate Program
Resubmission Department
P.O. Box 540156
El Paso, TX 88554-0156

Be sure to include your name, address, phone number and tracking number.

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How long do I have to resubmit my rebate?
If you receive an email or postcard stating that your rebate is invalid we encourage you to resubmit with the correct information within 30 days of the email send date or postcard mail date. Please resubmit to the following address:

Corsair Rebate Program
Resubmission Department
P.O. Box 540156
El Paso, TX 88554-0156

Be sure to include your name, address, phone number, promotion name and tracking number.

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If I complete the online submission, why do I still have to mail in the form and required information?
By completing the online submission process, your rebate can be expedited through the process once we receive the paperwork. This also ensures that all information required to validate your rebate is accurately captured. You still must mail in the rebate form and all supporting documentation to validate your claim to ensure that the correct product was purchased during the promotional period.

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I bought more than one of the same product that a rebate was offered on. Can I submit for more than one rebate?
Many rebates have a limit on the number of claims that can be submitted on a single promotion. To find out the specific rules for the promotion you are submitting, please review the promotion details on your rebate form or website.

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The product that I purchased has two rebates. The Manufacturer offers one and one is offered by the store at which I bought the product. May I submit copies of the receipt and UPC code?
When there are multiple rebates available for the same product, many times the store rebate will accept a copy of the purchase and product information. For the specific rules of the promotions, you should refer to the promotion details on the rebate form or website.

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Why does it take up to 8 weeks to process rebates?
We handle millions of rebates; each request is handled separately. This level of individual attention is why it can take up to 8 weeks to process a rebate.

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How do I return a product after I submitted for a rebate?
In the event that you need to return your Corsair products for repair or replacement, you must return your product directly to Corsair and not through the original point of purchase. Corsair will provide you with a Return Merchandise Authorization Number (RMA#) as well as return instructions. Do not return your product to Corsair without prior approval from Corsair. Any product returned without a valid, unique RMA# will be refused and returned to the sender at the sender's expense. To avoid problems at the time of receipt, clearly write your RMA# on the outside of the package and include a copy of your RMA confirmation e-mail within the package.

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How do I request a Return Material Authorization number (RMA#)?
Please follow these steps to obtain an RMA number:

  • Consumers must request an RMA# online at corsair.com/support/
  • All RMA requests must include the following information for processing
  • Corsair Part Number
  • Return Quantity
  • Reason for return
  • All RMA requests are reviewed and confirmed within one business day
  • All RMA's are processed as "Receive then Replace" unless alternate terms have been agreed upon previously
  • Consumers may request advance replacement but must provide a valid credit card to secure the shipment

 

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